VIRGINIA BEACH, VIRGINIA – March 14, 2016 – Legal Resources, a leading, trusted provider and administrator of comprehensive group legal services plans, is the recipient of the 2016 Bronze Stevie® Award for Front-Line Customer Service Team of the Year. During the 10th Annual Stevie® Awards for Sales & Customer Service, Legal Resources was recognized as a medal winner for the third consecutive year.
The Stevie Awards for Sales & Customer Service is among the most highly recognized achievement awards for top sales, business development, contact center and customer service teams. More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11% over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges.
“We are proud to continue a tradition of excellence,” said Ted Sakis, Vice President of Operations. “Legal Resources is a customer-centric company that invests heavily in understanding and adapting to the needs of its members, clients and legal partners. It is gratifying to receive industry recognition for practices we have been executing for more than 25 years.”
The driving force behind this award is Legal Resources’ unique approach to customer service, a competitive advantage within the group legal services plan industry that focuses on:
- Member Services staffed by certified paralegals uniquely trained to give members one-on-one professional support whenever a member has questions or issues;
- Increased efficiency and timeliness as members directly contact their law firms to manage their general and sensitive legal needs.
Legal Resources was recognized for the Silver Stevie® Award for Front-Line Customer Service Team of the Year in 2015. In 2014, it was the Bronze Stevie® Award winner for Front-Line Customer Service Team of the Year and Innovation in Sales.